Q: Will my clients see our company name and logo on the Appointment Calendar?

A: Yes. Please provide us with your logo and it will appear at the top of your calendar along with your company information.

Q: Can I pick colors that will match my website?

A: Yes. Appointment Journal has several color themes for you to choose from.

Q: Can I cancel or reschedule an appointment that a client sets up?

A: With Appointment Journal you always have the option- at the click of a button- to cancel or reschedule appointments with your clients! If you cancel an appointment, they will immediately receive a text or e-mail notification personalized by you- you will be able to explain why you cancelled. If you reschedule your client, he/she is immediately notified of the new appointment time and is offered the opportunity to pick a different time or date with you.

Q: Do my clients have to use a password to access their account?

A: No. You have the option to turn this feature off, however, most clients like having a secure password for checking and changing their appointments. This also creates repeat business.

Q: If my prices go up, can I change that in my account?

A: Changing pricing for services that your business provides takes only a few seconds with Appointment Journal. You simply choose the service that you want to change and then put in the new amount. Customers will see your new pricing as soon as they click to set an appointment.

Q: If I keep adding more services can I just keep listing more services?

A: Absolutely. You can add as many services as you would like.

Q: Can I set up an appointment for someone else in our spa?

A: Yes. Administrators and staff can set appointments for other staff members.

Q: Can I set up an appointment with a client outside of my regular hours?

A: Yes, as an administrator or staff member, Appointment Journal allows you to set up appointments outside of your normal working hours. As soon as you set the appointment your customer is sent a text or e-mail notification.

Q: What kind of message goes out to confirm an appointment?

A: Appointment Journal gives you the option to customize your appointment confirmation messages. If you choose not to, our default messages are friendly and professional. They not only confirm an appointment but also list all of the appointment details for your client.

Q: What kind of message goes out when I cancel an appointment?

A: When you cancel an appointment with a client, a friendly, professional message is automatically sent to them that states the cancelation and details. You are also given an option to leave a personal message explaining the reason for the cancelation.

Q: Can a client sign up online without an email address?

A: No. All clients must have an email address to utilize your Appointment Journal Calendar.

Q: If I lose my login and password what do I do?

A: You simply supply your email address and click on "forgot my password." Appointment Journal immediately emails you a new password which you can change on your next login.

Q: How do I access customer support after you set up my account?

A: Appointment Journal has an excellent online support User Guide that walks you easily through every option of our services. If you have problems outside of this User Guide, we have a support email address where a support team member will respond to your request usually within 24 hrs.

Q: If I have 3 masseuses in one shop and 4 in another shop, can we use one plan for the whole group?

A: Absolutely. You can set up a Category for each location so when a client first logs on, they can choose the location they prefer. Then they will see the Services and Staff Members for only that location.

Q: How do my customers get reminded of appointments?

A: When your client sets up an appointment they are asked how far in advance they would like to be reminded of that appointment. Appointment Journal then sends out automatic text and email reminders at the requested time.

Q: What does your set-up fee include?

A: Your entire account is set up for you. That includes your Company Information and Logo, Staff, Staff hours, Vacations, Holidays, Services, Service descriptions and prices, Notifications, Reminders, and Calendars. We then give you a URL address to access your schedules. If you have a website, either you or your web administrator simply creates a "for an appointment click here" button on your website that links to your URL. It's fast and easy.